GLASSOLUTIONS Aberdeen trade counter has been recognised for its fantastic commitment to its customers following a move to a new site, with a win in the ‘Trade Counter of the Year’ category at the G19 awards.
Relocated in May 2018 from its previous location, the new 8,000sq ft site on Girdleness Road quickly became a benchmark for all of the company’s other trade counters. The company invested £80,000 in the new branch, including an interactive showroom, online ordering and staff training.
At a time when many glass suppliers are downsizing their physical presence in favour of operating solely online, Glassolutions chose to recognise that many of its customers valued being able to pop into one of its local branches, access face-to-face technical advice and build a relationship with their local team. This all adds up to Aberdeen delivering an even better service locally.
Distribution Director Lisa Dunn said: “Winning this award is a fantastic recognition of everything the Aberdeen branch has achieved since it opened in May 2018. Footfall at the site rose by 100% in the first 15 months of business, which in turn translated into a 30% increase in sales as well as a double digit increase in material margins.
“We are constantly striving to provide our customers with the best quality products, the highest levels of service, and excellent technical support, and to have that hard work rewarded at the G19 Awards is a wonderful achievement.”
Glassolutions has previously won G-Awards. In 2017 it took home the Customer Care award, in 2016 it won Commercial Project of the Year, in 2014 it was awarded Environmental Initiative of the Year and it was crowned Glass Company of the Year in 2012.
Find out more about GLASSOLUTIONS at www.glassolutions.co.uk.