Friday, August 7, 2020
Home Glass Cutting Turomas: In difficult times, a good service is essential

Turomas: In difficult times, a good service is essential

Turomas: In difficult times, a good service is essential

After the recent events happening on a global scale, by the spread of the global pandemic of the COVID-19 virus, TUROMAS has implemented a series of measures to continue with the activity and obligations in a normal and in a responsible manner.

These measures are updated daily to the situation we are experiencing in order to preserve the health of our employees, and to guarantee a complete service to customers around the world. We are living in an absolutely extraordinary situation, and we understand that in difficult times such as these, is when we must be next to our clients guaranteeing the best and personalised service.

We have implemented an action protocol that includes preventive and action measures, among these, we are suspending any visit of customers or suppliers to our factory in Spain and any visit of our commercial or technical support team to the customer installations based on the evolution of the pandemic. We know that this can cause some alterations to the established planning, but we must appeal to the common sense given the circumstances. In Turomas we are well aware that health is the most important thing, because without health there is no economy.

We have implemented a teleworking system and limiting the presence of personnel in our offices. Our staff is working in a normal manner, either in person in our offices or connected to our systems from their homes.

Also, to resolve any eventuality, our technicians will provide any support and technical assistance on a regular basis through the telephone +34 978804665 or through the mail [email protected] Shipment of spare parts and consumables continues to operate normally.

Business hours for Customer Care and After-sales Service will be, from Monday to Friday, 07:00 to 15:00 hours GMT+1. Outside, office hours, Saturdays and public holidays, the 24 hours After-sales service will also be available through telephone number +34 978090333.

Finally, from TUROMAS we want to express our support to the people affected, health personnel, security forces and other professionals who are especially exposed, as well as our solidarity with all employers and citizens affected by the measures decreed. We especially want to thank each and every one of the people who make up TUROMAS and who, thanks to their daily work, ensure the continuity of the company and the care of our customers.

RELATED NEWS

LEAVE A REPLY

Please enter your comment!
Please enter your name here

1,262FansLike
487FollowersFollow
101SubscribersSubscribe
CMS GLASS MACHINERY

Most Popular

Mappi appointed Glassmak as new representative for the Polish market

We are pleased to announce that Glassmak in the person of Mr. Adam Makarowski had been appointed...

Anti-COVID antiviral glass is coming to glass market soon

NSG announces big steps in the research on antiviral glass. "Coated glass is the...

Guardian Glass Project: Basque Health Department Headquarters

Designed by architect Juan Coll-Barreu, the headquarters building of the Basque Health Department in Bilbao, Spain, is...

Mappi and Tecnoglass: a story made of a shared passion for excellence

At the center of the Tecnoglass manufacturing process is the tempering furnace Mappi Ats 4.0 2500x5000

Recent Comments